Phase 2 Exam — Process Mapping, Root Cause & Change Management
Topic 11 of 12 · In Process Improvement · September 12, 2026
⏱ 75 minAssessment
Cumulative exam for Phase 2: flowchart and swimlane mapping, bottlenecks and Theory of Constraints, root cause tools from 5 Whys to FMEA, and change adoption.
Phase 2 Exam — Process Mapping, Root Cause & Change Management
This exam closes Phase 2 of the Process Improvement path — the analysis and adoption toolkit: Process Mapping & Analysis, Root Cause Analysis and Change Management.
Treat it like a real assessment: answer from memory, and read each explanation carefully. You need 70% or higher to pass the phase.
Phase 2 Exam — Process Mapping, Root Cause & Change Management
Answer all questions. Exam conditions: no notes, no going back, one pressure per question.
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